Frequently asked questions

No, children younger than 6 years have free admission to the Christmas Garden.


Yes. Since the admission per hour is limited and we would like to offer you an experience which is as relaxed as possible, you have the possibility to select an hourly admission time slot during which you can access the Christmas Garden. However, you can fully experience the Christmas Garden until it closes at 10pm.

No, you have to come within the stated hour in order to relieve the admission situation and avoid big crowds in the Garden. The stay may, however, be extended until 10 pm at the latest.

A return of tickets is unfortunately not possible. In accordance with § 312g para 2 sentence 1 no. 9 BGB (German Civil Code) there is no right of cancellation when acquiring tickets despite the actual existence of a distance transaction. Unfortunately this also means that the two-week right of cancellation and return is completely excluded at the purchasing of tickets.

An open air event basically takes place at any weather – including rain. You should be aware of this when purchasing a ticket. Any return of tickets in case of bad weather unfortunately is excluded as long as there is no acute danger for visitors. On our website and in our social media channels we inform our guests about possible weather-related closures of the Christmas Garden. Please have a look at www.christmas-garden.de!

If tickets are lost, it is unfortunately generally not possible to replace or reprint them. Tickets are like cash and should be treated and kept with the same care. If you can no longer find your tickets, please contact the booking office and we will try to find a joint solution. Tip: At www.myticket.de you have the possibility to book a print@home ticket. You receive it directly by email and can call it up whenever you want.

When purchasing your tickets for Christmas Garden at myticket.de you have the possibility to chose print@home tickets. With this option you can buy your tickets last-minute and print them at home or bring them along on your mobile device.

Unfortunately, yes. For the individual time slots, there is only a limited quota of tickets in order to ensure a contemplative and calm atmosphere. Once this quota is exhausted, this time slot is considered to be “sold out”. 

In this case, we ask for your understanding, that no additional person can get access to the Christmas Garden during this time slot concerned and you have to adjust a later admission time.


No, you can also bring your tickets as PDF on your mobile device.

No, since the Christmas Garden is a special event at the Botanic Garden, and the day tickets of the Botanic Garden do not grant any access.

Yes, persons with a severely disabled pass who have a corresponding mark (B) may take an accompanying person to the Christmas Garden free of charge. In any case, the severely disabled pass must be shown as proof.

The tour is approximately 2 kilometres long and takes approximately 1.5 hours. Of course you can have breaks on your way and extensively admire our installations or stay longer at our photo points. Toilets and catering are likewise available along the way.

No, the walk is offered as a trail with a map; every visitor may explore the Christmas Garden himself/herself and stay as long as he/she wishes at the different stations.

Yes, our cosy "Santa Clause" is always open for you. Have a jolly time in the homelike atmosphere enjoying the sweet smell of cinnamon. You can also choose among different veggie or traditional Christmas dishes. Have a nice meal!

Of course! Hot and cold food and beverages are available for your refreshment. The offering includes sweet and savoury dishes. Enjoy!

Yes. The Christmas Garden is a walk through the Botanic Garden with Christmas illumination and all the walkways are accesable with a buggy. Moreover, there is a limited number of handcarts on site.

No, unfortunately animals can not be taken to the Botanic Garden.

Yes, own ice skates may of course be brought along.

Yes, ice skates may be hired on site for EUR 3.00.

No, unfortunately sleighs are not allowed in the area of the Botanical Garden.

Unfortunately bicycles cannot be taken into the area of the Botanical Garden.

Please keep in mind that currently there are no bicycle racks inside the area.

Yes, our installations can be photographed and a tripod for photographs may also be used.

No, the greenhouses are unfortunately not part of the trail and remain, therefore, closed. You can visit the greenhouses during the regular opening hours from 9 am to 3.30 pm.

Unfortunately there are no parking spaces on site and we therefore recommend to travel by public transportation.

Make sure that you wear suitable clothes (warm and rainproof). The Christmas Garden is basically an open-air event. However our new marquee "Santa Clause" offers seats and Christmas dishes for everyone who wants to warm-up a bit or wine and dine.