Frequently asked questions

No, children younger than 6 years have free admission to the Christmas Garden.

Yes. Since the admission per hour is limited and we would like to offer you an experience which is as relaxed as possible, you have the possibility to select an hourly admission time slot during which you can access the Christmas Garden. However, you can fully experience the Christmas Garden until it closes at 10pm.

No, you have to come within the stated hour in order to relieve the admission situation and avoid big crowds in the Garden. The stay may, however, be extended until 10 pm at the latest.

A return of tickets is unfortunately not possible. In accordance with § 312g para 2 sentence 1 no. 9 BGB (German Civil Code) there is no right of cancellation when acquiring tickets despite the actual existence of a distance transaction. Unfortunately this also means that the two-week right of cancellation and return is completely excluded at the purchasing of tickets.

An open air event basically takes place at any weather – including rain. You should be aware of this when purchasing a ticket. Any return of tickets in case of bad weather unfortunately is excluded as long as there is no acute danger for visitors. On our website and in our social media channels we inform our guests about possible weather-related closures of the Christmas Garden. Please have a look at www.christmas-garden.de!

If tickets are lost, it is unfortunately generally not possible to replace or reprint them. Tickets are like cash and should be treated and kept with the same care. If you can no longer find your tickets, please contact the booking office and we will try to find a joint solution. Tip: At www.myticket.de you have the possibility to book a print@home ticket. You receive it directly by email and can call it up whenever you want.

When purchasing your tickets for Christmas Garden at myticket.de you have the possibility to chose print@home tickets. With this option you can buy your tickets last-minute and print them at home or bring them along on your mobile device (as a pdf-file).

By buying your tickets in advance sales you can take the “fast lane” on site. In this way you contribute to reduced waiting times and a relaxed experience.

Unfortunately, yes. For the individual time slots, there is only a limited quota of tickets in order to ensure a contemplative and calm atmosphere. Once this quota is exhausted, this time slot is considered to be “sold out”. 

In this case, we ask for your understanding, that no additional person can get access to the Christmas Garden during this time slot concerned and you have to adjust a later admission time.

No, since the Christmas Garden is a special event at the Botanic Garden, and the day tickets of the Botanic Garden do not grant any access.

Yes, persons with a severely disabled pass who have a corresponding mark (B) may take an accompanying person to the Christmas Garden free of charge. In any case, the severely disabled pass must be shown as proof.

The itinerary at the Christmas Garden is barrier-free and hence accessible for wheelchairs. In one area (in front of The Great View) it is, however, necessary to negotiate several steps which might represent a challenge with a wheelchair in some cases. The staff deployed at this site will be pleased to help you. If you want to bypass this area, you will find an alternative trail on the site map after the Japanese Pavilion (position 25). On site you will find disabled-friendly toilets.

The tour is approximately 2 kilometres long and takes approximately 1.5 hours. Of course you can have breaks on your way and extensively admire our installations or stay longer at our photo points. Toilets and catering are likewise available along the way.

Of course! Hot and cold food and beverages are available for your refreshment. The offering includes sweet and savoury dishes. Enjoy!

Yes, there is an ATM. You can find it next to the giftshop directly on the terrace of the Victoria House.

Yes. The Christmas Garden is a walk through the Botanic Garden with Christmas illumination and all the walkways are accesable with a buggy. Moreover, there is a limited number of handcarts on site.

No, unfortunately animals can not be taken to the Botanic Garden.

Yes, own ice skates may of course be brought along.

Yes, ice skates may be hired on site for EUR 3.00.

No, unfortunately sleighs are not allowed in the area of the Botanical Garden.

Unfortunately bicycles cannot be taken into the area of the Botanical Garden.
Please keep in mind that currently there are no bicycle racks inside the area.

Yes, our installations can be photographed and a tripod for photographs may also be used.

No, the greenhouses are unfortunately not part of the trail and remain, therefore, closed. You can visit the greenhouses during the regular opening hours from 9 am to 3.30 pm.

Yes, with an increased security and steward staff as well as a professional admission organisation we meet the security standards which have been tightened over the past years, taking into account state of the art standards. In the interest of a quick admission, we recommend that you absolutely refrain from taking along large bags.

No, public transport is not included in the ticket.

Unfortunately there are no parking spaces on site and we therefore recommend to travel by public transportation.

If you have lost something during your visit please contact us: info@christmas-garden.de. In urgent cases you can contact us by phone 0173-2091913. Lost items will be collected at the ice skate renting.

Make sure that you wear suitable clothes (warm and rainproof). The Christmas Garden is basically an open-air event. However our new marquee "Santa Clause" offers seats and Christmas dishes for everyone who wants to warm-up a bit or wine and dine.